Limited Warranty – UV Pure Technologies Inc.
UV Pure Technologies Inc. – Terms and Conditions
Effective September 1, 2018
Limited Warranty for UV Pure Technologies’ water disinfection systems and peripheral parts purchased in Canada, the United States, Australia and New Zealand.
What this warranty covers:
Defects in materials and workmanship in Products and Parts manufactured by UV Pure Technologies Inc. (UV Pure) including Hallett™ systems, and parts such as replacement UV lamps other original equipment manufacturer components such as manifolds or NEMA cabinets sold or certified by UV Pure Technologies
What the period of coverage is for UV Pure Products and Parts:
Five-year Limited Warranty for structural, hardware, and mechanical components. Specifically, this includes the following UV Pure Parts: system casing (machined and extruded aluminum parts, stainless steel parts, and plastic molded components), stainless steel manifolds, NEMA cabinets, welded steel skids and structural components, stainless steel self-cleaning mechanism, and mechanical fasteners.
Three-year Limited Warranty for electrical components, reflectors, and quartz sleeve. Specifically, this includes the following UV Pure Parts: wiper motor, air blowers, circuit boards, ballast and micro-processor with digital display, wiring harnesses, lamp sockets, reflectors, and quartz sleeves.
One-year Limited Warranty sensor probes and valves, Specifically this includes the following UV Pure Parts: UV sensors and the circuit board they are mounted in, temperature probes, and purge valves.
12-month Limited Warranty for all replacement LPHO lamps
16-month Limited Warranty for all replacement amalgam lamps
Ninety-day Limited Warranty or Balance of Original Warranty for replacement Parts or Products. Specifically this includes any UV Pure Parts or Products replaced or repaired under this Limited Warranty, and any Parts purchased for routine service or maintenance. This warranty period is for the balance of the original warranty or for 90 days from the date the Product or Part is repaired and/or returned to the first end-user whichever is longer. An exception is all replacement lamps that are covered for 12 or 16 months from date of replacement depending on lamp type.
Who is covered:
This Limited Warranty extends to you only if you are the FIRST END-USER PURCHASER and with respect to the ORIGINAL INSTALLATION; the warranty period shall commence upon the Date of Purchase.
What we will do to correct problems covered by this Limited Warranty:
During the warranty period, as set out above, UV Pure will repair or replace Products or Parts, at its sole discretion and cost, with the exception of shipping and handling charges. UV Pure may require that certain failed part be returned to UV Pure within 45 days for analysis and to facilitate continuous improvement; for example, circuit boards and sensors that fail must be returned to UV Pure. Replacement parts or systems may be functionally equivalent reconditioned/refurbished/pre-owned or new products or parts at UV Pure’s sole discretion. UV Pure may provide software updates, at its discretion, but is under no obligation to do so. Based on an agreement between UV Pure and its service providers, Certified Service Dealers, this warranty will be honoured by either UV Pure or a Certified Service Dealer.
In North America, based on an agreement between UV Pure and its service providers, Certified Service Dealers, this warranty will be honoured by either UV Pure or a Certified Service Dealer.
Outside North America UV Pure has appointed Distributors that will honour this warranty and that provide service directly or via local Certified Service Dealers.
How to get help:
Call a Certified Service Dealer (CSD) or UV Pure’s Customer Service toll free line: 1-888-407-9997. A complete list of Certified Service Dealers and their coverage areas is available on UV Pure’s website: www.uvpure.com. Or, email UV Pure’s Customer Service Center: email@example.com.
What this Limited Warranty does NOT cover:
Maintain your original PROOF OF PURCHASE. UV Pure or its Certified Service Dealers reserve the right to deny warranty coverage if you cannot provide proof of original purchase including date of purchase, who you purchased the Product or Part from, and serial number.
USE OF REPLACEMENT UV LAMPS THAT ARE NOT ORIGINAL UV PURE EQUIPMENT WILL VOID THIS WARRANTY.
USE OF REPLACEMENT UV LAMPS THAT ARE NOT ORIGINAL UV PURE EQUIPMENT WILL INVALIDATE CERTIFICATION TO OR BY EPA, NSF, MENV, NWRI AND OTHER VALIDATION PROTOCOLS AND CERTIFYING BODIES.
All UV lamps lose power over their usable lifetime; original equipment UV Pure lamps are engineered and tested to ensure that all of our systems achieve the minimum power for disinfection specified, at the end of lamp life. Lamps that are not made by, or that are not approved by UV Pure may not meet those same high standards. Of course UV Pure performs rigorous testing of its systems and original equipment components to its own high quality control standards, and external testing and certification protocols are performed with original equipment UV Pure lamps. NON-ORIGINAL EQUIPMENT UV LAMPS have not been approved by certifying bodies, thereby invalidating those tests and certifications. If you have a question as to whether UV Pure lamps are original equipment, please call our Toll Free Customer Service line at: 1-888-407-9997.
UV Pure may source and supply equipment that is manufactured and warrantied by other companies (the Original Equipment Manufacturer) and offered as options in conjunction with UV Pure’s Products and Parts. For example: heaters or AC units used in NEMA cabinets, solenoid shut-off valves, stainless flexible hoses, filter housings and inserts, UPS power supplies, and on-line instrumentation or web-enabling communications equipment. Warranties for those components are solely the responsibility of the Original Equipment Manufacturer, and NOT UV Pure. UV Pure uses reasonable efforts to ensure that OEM options are of the highest quality possible and consistent with UV Pure’s high standards.
UV Pure is not responsible for Parts or Products that are improperly installed, used and/or not maintained as set out in the Product Manual or as expressly advised by UV Pure. This Limited Warranty does not cover damage caused by accidents, acts of God, minor scratches or imperfections and normal wear and tear. This Limited Warranty is void if the Product is improperly installed, used in conditions that exceed UV Pure’s specifications as set out in the Manual or Product Specifications, or if there is water damage due to improper installation or poorly or improperly tightened plumbing connections. This Limited Warranty is void if the Product or Parts have been altered or modified in any way by anyone other than a UV Pure technician or a Certified Service Dealer. Warranty coverage may be void if the Product is operated in combination with ancillary or peripheral equipment not approved by UV Pure for use with the Products.
This Limited Warranty excludes the cost of labour in removing and/or reinstalling any defective Product or Part. In the event that a Product is returned to UV Pure for repair or replacement under the terms of this Limited Warranty, the Product must be returned in its original shipping container and packaging. UV Pure will not be liable for damage to the Product during shipping otherwise.
UV Pure does not assume any liability for personal injury or property damage caused by the use or misuse of any Product or Part. UV Pure is not liable for special, incidental, indirect or consequential damages. UV Pure’s liability is limited to repair or replacement of the defective Part or Product and this liability shall terminate upon the expiration of the applicable warranty period as set out above.
This Limited Warranty may be amended or changed at any time, at UV Pure’s sole discretion, without notice.
UV Pure offers inspection and refurbishing for older systems.
To assist our customers, UV Pure’s certified technicians can provide inspection, recommendations, cost estimates, and complete refurbishing of older systems that may be out of warranty.
TO THE EXTENT PERMITTED BY APPLICABLE CONSUMER PROTECTION LAWS, ANY WARRANTIES PROVIDED FOR HEREIN ARE IN LIEU OF ANY OTHER WARRANTY, AND ALL OTHER WARRANTIES ARE HEREBY DISCLAIMED, WHETHER EXPRESS OR IMPLIED.
Download a copy of this warranty for your records.